Privacy Policy


Effective Date: September 17, 2026



1. Introduction

JunkMax ("JunkMax," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, contact us, or use our junk removal and related services.


2. Information We Collect

We may collect information that you voluntarily provide to us, including:


  • Your name
  • Phone number
  • Email address
  • Service or pickup address
  • Information about the services you request
  • Photos or other information submitted when requesting a quote
  • Information you provide when contacting us by phone, text message, or through our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, and general website usage information.



3. How We Use Your Information

We may use the information we collect to:


  • Respond to inquiries and quote requests
  • Provide and schedule our services
  • Communicate with you regarding requested services
  • Confirm appointments and pickups
  • Provide service, scheduling, and arrival updates
  • Respond to customer support requests
  • Process payments, when applicable
  • Improve our website and services
  • Prevent fraud, abuse, or unauthorized activity
  • Comply with applicable legal obligations


4. Text Messages and SMS Communications

If you provide your phone number and consent to receive text messages from JunkMax, we may use your phone number to send text messages related to your requests and services.


These messages may include quote communications, appointment confirmations, scheduling information, pickup or arrival updates, and customer support communications.


Message frequency may vary depending on your interactions with JunkMax. Message and data rates may apply.


You may stop receiving SMS messages from JunkMax at any time by replying STOP to a message from us.


You may reply HELP for assistance or contact us using the contact information provided on this website.


JunkMax does not sell or share mobile phone numbers, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.


SMS consent is not required as a condition of purchasing goods or services from JunkMax.



5. How We Share Information

We may share personal information when reasonably necessary to operate our business, provide requested services, process payments, maintain our website, provide customer support, or comply with applicable law.


We may use third-party service providers that assist us with website hosting, communications, scheduling, payment processing, customer management, analytics, or other business functions.


We do not sell your personal information.


We do not share mobile phone numbers or SMS opt-in or consent information with third parties or affiliates for their own marketing or promotional purposes.



6. Photos and Quote Information

If you submit photographs or other information to JunkMax for purposes of receiving a quote or requesting services, we may use that information to evaluate your request, provide pricing, schedule services, and communicate with you about your request.


We do not use customer-submitted photos for unrelated marketing purposes without appropriate permission.



7. Cookies and Website Technologies

Our website may use cookies, analytics tools, and similar technologies to operate the website, understand website usage, improve our services, and maintain website functionality.


You may be able to control certain cookies through your web browser settings.



8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and fulfill the purposes described in this Privacy Policy.



9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.


However, no method of transmitting or storing information can be guaranteed to be completely secure.



10. Your Choices

You may contact us to request information about personal information we maintain about you or to request correction of inaccurate information, subject to applicable law.


You may opt out of SMS communications at any time by replying STOP to a JunkMax text message.



11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.


We encourage you to review the privacy policies of third-party websites before providing them with personal information.



12. Children's Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.



13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.


When we make changes, we will update the Effective Date shown at the beginning of this policy.



14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:


JunkMax

(949) 414-5370

support@junkmax.com